Tennessee Valley Federal Credit Union in 180 Stuart Crossing Northwest

Customer Reviews about Tennessee Valley Federal Credit Union:

• ★ ☆ ☆ ☆ ☆
  Let it be known the manager of this location, a woman by the name of Heather accused us of attempting to commit fraud in front of other credit union employees and credit union patrons for requesting to conduct a simple deposit transaction into our own personal accounts. She then refused us service and turned us away despite having presented all valid identification and account information. Throughout this entire debacle, we remained calm and polite. We contacted the corporate office in Chattanooga, TN and spoke with Isaiah who claimed to be the person who could help us resolve this. He too, refused and could not offer a valid reason why they would not make the deposit. We contacted the issuing bank and asked them to speak with Heather to clarify any questions or concerns. They still refused with the only explanation being “it is our decision to make.” There is more that happened after this that is just plain unbelievable which I will not share here. Suffice to say, this was truly the most bizarre experience. These people do not understand banking. All six people involved at the issuing bank were as puzzled as we were and recommended we immediately cease business with TVFCU. They could not believe TVFCU is a federal credit union and this is coming from people who have been in this industry for thirty or more years. How we were treated was shameful and we will no longer be conducting business with this institution.
  By Remi DiBona, April 08, 2022
• ★ ★ ★ ★ ★
  Had a problem and they fixed it fast and with no problems. !!!
  By Jamie Stiles, April 21, 2017
• ★ ★ ★ ★ ★
  Two decades with TVFCU. No complaints at all! I'm treated with respect every time.
  By Galen Hixon, January 25, 2017

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